Request Service

DO NOT USE THIS EMAIL FOR EMERGENCY SERVICE REQUESTS. IF YOU ARE EXPERIENCING WATER FLOWING WITHOUT CONTROL – AN EMERGENCY – CALL OUR EMERGENCY SERVICE LINE AT 937-277-1016.

• Do Not Report Service Via Email AND Phone: Email is for non-emergencies, phone is for emergencies only.
• Do not report service more than once in a 48 hour time frame or charges for misuse may apply.
• Do not report service if any of your utilities are OFF. Reinstate utilities and then report service.
• Many service requests are the residents responsibility – review the “How To” videos below showing several things you can do yourself.
• Management will not: Replace light bulbs in your unit, replace furnace filters, replace smoke detector batteries.
• All Blanks must be filled in or service request will not be submitted.

How To videos

• How to change a furnace filter: https://youtu.be/-Y06YJpVZbw
• How to reset your GFCI outlet: https://youtu.be/oT50-gPxnSM
• How to reset your circuit breaker: https://youtu.be/goxNZ5alUXo
• How to change a blown fuse: https://youtu.be/D7scHlFfz18

Full name

Street Address

Unit Number

City

State

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Zip Code

Email address

Phone number with area code

Do you text at this number?

Select one Yes No

Do you have an alarm system?

Select one Yes No

Do you have any pets?

Select one Yes No

If YES: Where will pets be during
normal service hours, M-F 9-5?

Please describe your Service Request:

Have you done anything to try and solve this problem? (used a plunger, checked your circuit breakers,etc.)

What do you believe needs done to solve this problem?

Attach any photos related to this request
(optional)

By submitting this service request I acknowledge the below

I Agree

1. A maintenance person will be dispatched to my address as soon as possible based on urgency.
2. Maintenance will knock before entering but have the right to enter and perform requested service even if I am not present.
3. I acknowledge if I refuse entry I will be charged a trip charge.
4. If work performed is determined to be the residents responsibility I will receive an invoice for the work. For example: Resetting circuit breakers or reset buttons on garbage disposals, drains clogged with grease or personal items, light bulbs, batteries, furnace filters needing changed, no repair needed, resident simply failed to use device correctly, etc.
5. If there are others living in your residence please inform them service has been called and to expect service to arrive and enter if there is no answer.
6. We do not call you back to discuss or schedule service – we will dispatch service calls upon receipt and according to urgency.